Important Updates

Friday, 18th March 2022

Pricing Notification

Dear Central Bark Family,

This is a notice that there will be an increase in the price of all our services offered by Central Bark that will take effect on 4th April 2022.  Given the ongoing increases in staff costs and supply costs affecting New Zealand, we have seen ever-increasing costs for all aspects of our business that has affected the cost of providing such services to our four-legged customers.

We will have 5 day and 10-day concession passes available at the current prices up until then. 

The new prices can be viewed on our website.

Thank you for your continued support, loyalty and for choosing us to care for your most precious pet.


Wednesday, 16th February 2022

Im-paw-tant Pup-dates as we work through Phase 2

These ever changing and challenging times can leave us with a bit less wag in our tail. We just need to take a minute to assure you that Central Bark is well prepared to follow all safety guidelines, including reducing risk wherever possible.

We have further fine-tuned our Covid-19 practices after introducing our vaccination policy and continuing our usual high level of cleanliness. 

Reducing the Risk:

  • Physical distancing – keep your distance in Reception. No more than 10 clients at one time
  • Masks – Masks must always be worn on our premise
  • Vaccinations- Please have your vaccine passport ready to show on arrival
  • Scan in using the QR code at the entrance or exit

We have provided hand sanitiser and will be wiping down the door handles regularly throughout the day. We also have a 1-way system in reception and a contactless drop off area- all with the aim of reducing contact wherever possible 😊

Our staff are fully vaccinated, and we have now implemented twice weekly testing for all staff for added reassurance.

Bookings

When required, we will be temporarily limiting daily pet numbers in line with the staff shortages that will inevitably occur over the coming weeks. With this in mind, It is essential that drop offs are pre booked online via our owner portal. Booking is super easy, just log in and start making requests for doggy daycare, hotel and grooming 😊 Let us know if you need a hand logging in!

Daycare

We appreciate you might be working at home more during the red level, however, we encourage you to still bring in your pup for socialising and exercising. Attending daycare consistently is the best way to ensure your dog continues to thrive at Central Bark. Returning from previous lockdowns, we saw a big rise in separation anxiety and other problem behaviours. Having done this a few times now, we have a better understanding of just how important it is to keep dogs familiar with their social group, the daycare environment and spending time away from home.  We are also offering enrichment packages that can be added onto your daycare or hotel visit. These have been designed to help dogs who are struggling with being reintroduced to the daycare environment, or just getting used to being away from their pawrents after all the extra time at home.

Hotel

We are open for hotel bookings. As with daycare, please book ahead using the owner portal.

Training

Our training classes will go ahead as planned. We also offer a range of online training courses! Check out our training options here.

All bookings are subject to our terms and conditions.

Wednesday, 10th November 2021

As part of our commitment to the safety of our clients and team, only those people who are fully vaccinated can now attend our premises.

Before entering the building, please scan the QR code, put on your mask and get ready to show your vaccination passport to our receptionist.

Please be assured our team is fully vaccinated and following all safety guidance.

We have also made some changes to our booking procedures- all bookings must now be made in advance using the Owner Portal. Click here to log in and start requesting your bookings for day-care, boarding and grooming!

We can’t wait to see you all again! 😊

Hugs and Boops

Friday, 5 November 2021

Dear Central Bark Family,

Following the Prime Minister’s announcement this week, an in-principle decision has been made to move to level 3.2 at midnight on Tuesday. This means we can look to reopen our doors on Wednesday 10 November 2021 for the following services:

  • Grooming
  • Doggy Daycare.

Boarding for Cat Hotel and Dog Hotel will at this stage commence from 1 December 2021.

We have had to make some changes to ensure the safety of our team, please take note of the updates below:

  • All doggy daycare bookings must be prebooked online via our owner portal. We will not be taking walk ins.
  • All services must be prepaid online.
  • All clients must sign in via the COVID-19 tracer on the door.
  • All clients must keep a 2-metre distance in the drop off area. Markers will be placed on the floor as guidance.
  • Masks must be worn indoors, and we have supplied hand sanitiser at the door.
  • We have 2 doors in Reception. Entry will be through the main front glass doors. Exit will be via the black side door into the car park. This is to create a one-way system in Reception reducing contact and proximity.

We are committed to doing everything we can to enable a safe working environment and prioritising the safety of our people.  We recently surveyed our people and carefully considered all feedback received as part of the survey results when preparing our COVID-19 vaccination policy.  As part of this commitment, from 10 November 2021, we are implementing a new policy relating to vaccination against COVID-19 at Central Bark which applies to everyone who visits our premises.

From 10 November 2021, only those people who have received both doses of the COVID-19 vaccine will be able to come into our premises. If for any reason you are not vaccinated, please arrange for a friend or family member who is to drop off and collect your pet. If you already had an appointment booked during the lockdown, please be assured our reception team will be contacting you over the coming days to reschedule your appointment.

Please be patient, we are doing our best to work around these changing and challenging guidelines and need to ensure the safety of our team and clients as an absolute priority 😊

All bookings are subject to Terms and Conditions.

Hugs and Boops,

Lianne & The Central Bark Team

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Tuesday 5th October, 2021

COVID 19 Alert Level 3 Phased Strategy for Auckland

This week the Prime Minister announced a three-phased approach to exiting Alert Level Three for Auckland. The plan is to incrementally provide more freedoms for Aucklanders as we navigate the Delta outbreak. 

Alert Level 3, Phase One

As of 11.59pm 5th October:

  • People will be able to connect with loved ones outdoors with no more than two households at a time, up to a maximum of 10 people.
  • Early childhood education will return for all
  • People can move around Auckland for recreation such as beach visits and hunting.

As a Dog Daycare Collective, we believe urban/ indoor daycare facilities cannot open safely at this Alert Level Three, Phase One. This is totally consistent with our previous stand. However, with the opening of access to outdoor contact the following types of services may open safely:

  • Rural based daycares with outside play areas only 
  • Daycares services involving adventure/off-site outdoor walks 

Those facilities offering only outdoor care for dogs will follow strict protocols for the safety of staff, clients, and our dogs. 

Alert Level 3, Phase Two allows:

  • Retail to open their doors, with the usual measures of wearing facemasks and keeping up physical distancing. 
  • Public facilities such as pools and zoos are open, and the number of people who can meet outdoors will increase to 25.

What this means for all Dog Daycare centres is that we can all safely operate at Level Three, Phase Two. Under strict safety measures, we can open our doors to our four-legged friends and their parents. 

For indoor based daycares, we are not there yet but we are hopeful that opening our doors is not too far away. We will keep you updated as information is announced 😊

In the meantime, enjoy a picnic and swim with your pooches and keep staying safe.

Monday, 20th September 2021

Alert Level 3 Response

In April 2020 we, as a group of dog daycare owners, formed this Dog Daycare Collective to help support each other during these difficult Covid-19 times. Little did we know how long the difficult times would continue. Having reached out to each other we wanted to offer support, share ideas, and seek advice about the issues presented by changes in levels and what that meant for safe delivery of our services, in particular how the move to Alert Level 3 affects our ability to offer daycare, boarding, off-leash and adventure services.

Last year all of the Signatories below shared openly and honestly as a group, and it was clear that despite all of us fearing for the future of our businesses, our main concern was to ensure the continued safety and wellbeing of not just our teams but our human clients and dogs too. We are cognizant that the Delta strain of Covid-19 changes the game.

Auckland enters Level Three from Tuesday 21st September at 11.59pm. Throughout the pandemic, the Signatories to this statement have consistently maintained that we will not open our doors to clients at Alert Level Three as we cannot guarantee the safety of staff, clients and dogs. We are all proud that we already uphold high standards of safety and care, as, despite the industry not being regulated, we have always drawn our references from the like-minded dog daycare operators around NZ that form this collective.

We have kept abreast of the changing government guidelines, sought advice and support from other industry bodies and as a result, we have agreed on the following:

  • We appreciate the move to Alert Level Three still presents significant restrictions on everyone’s day to day lives. People are being asked to work from home where possible and to maintain the integrity of their bubbles. Schools are closed except for essential workers’ children who have no other care options.
  • We agree with the Centre for Disease Control (CDC) that our dogs are not only part of our bubble but are to be treated like any human family member during these Covid Alert levels. We applaud the government for helping more businesses to open if they can and at Alert Level Three the criteria has changed from those that are proven ‘essential’ to those that can prove they are ‘safe.’
  • The MPI guidelines state: At Alert Level Three Businesses offering pet care services such as dog walking or dog grooming can operate but cannot have customers on-site. Arrange to drop off and pick up your pet in a contactless way. Contactless pickup and drop off is just one consideration when ensuring the health and safety of our dogs and humans.
  • We all feel confident that we could create robust, safe and ‘contactless’ options between our human clients and staff interactions, however, we do not believe that it is possible to maintain that standard when factoring in contact with the dogs and staff to staff interactions.
  • The risk of further community spread at Level Three is significant. The evidence shows that people have contracted Delta even when a high standard of protection has been provided to staff.
  • In the current outbreak, 62.7% of covid positive cases are under the age of 29. This demographic represents a significant number of our workforce. Keeping them safe at Alert Level Three is important and difficult to achieve in our workspaces.

We miss the dogs terribly and we know that after such a long lockdown period the dogs will have missed their friends too – so the craving for social interaction with their friends and cuddles from their favourite teachers would put everyone at a higher risk.

So, with everything taken into consideration we believe that for our dog daycares to STAY SAFE for you, we need to STAY CLOSED until Alert Level 2.

We are proud that despite the extreme circumstances and the need to keep our businesses closed for now, that we have created a valuable support network and have created a sustainable industry working group for the future. We are confident New Zealanders will stay committed to the elimination of Covid-19 and we are hopeful that we will all be able to reopen our doors again as soon as we are permitted.  We look forward to updating you closer to that date.

STAY SAFE, STAY CLOSED, STAY HOME